EMS device has lost internet connection
Check the power
See if the lights on the MarkeDroid device are on.
- Light is not on → the device is not receiving power. Check the power adapter and plug.
- Light is on → the power is okay.
Check the internet
Check the color of the device's LED:
- Red → no internet connection.
- Blue → internet connection to our device is present.
If the LED is red:
- Ensure that the router is working (internet is available in the home network).
- Check the LAN cable (if using a cable): is the cable properly connected at both ends?
- Restart the router, wait 30–60 seconds, and then restart the MarkeDroid device (remove power for 10 seconds).
EMS device has lost connection to the inverter
The reason is often a change in the IP or MAC address (which can be caused by Wi-Fi extenders/meshes and switches).
Quick check
- Restart the MarkeDroid device (power off for 10 s → on).
- If the inverter is connected via Wi-Fi, use a LAN cable instead if possible.
- Check that both the inverter and the MarkeDroid device are on the same subnet (same router).
- If possible, assign a static IP address to the inverter (to prevent the IP from changing).
- If you have Wi-Fi extenders/mesh, try temporarily turning them off or confirm that they are not creating a new subnet.
Do the connection problems persist?
- Leave the EMS device connected to the power and internet for a few hours after performing the steps above - the system will try to reconnect automatically.
- If the problem persists, please contact us at support@markedroid.com.
When contacting support, please include:
- Site name/address (or customer account).
- A brief description of when the problem started and what steps you have already tried.
Recommendations for stable device operation
- Prefer a LAN cable instead of Wi-Fi for a more stable connection.
- A static IP for the inverter helps prevent connection drops.
- Avoid complex mesh/bridge devices that can change IPs.